Refund policy
Thanks for shopping at Saint by Ira DeWitt. We aim to provide the highest level of customer service. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy is incorporated by reference in and to the Company’s Terms of Use for the Company’s Website and Products.
You have 30 calendar days to return an item from the date you received it, you may return the candle only if the product is damaged at the time of receipt. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your candle must be in the original packaging with receipt or proof of purchase when returned.
To return your online order, follow these steps:
Place your new and unused candle in its original package.
Insert the original receipt or proof of purchase in the box.
Reseal the box.
Send the box through your preferred shipping method. It will take 5–7 business days for your return to be received. The full amount will be credited back to your original payment method. International orders are non-refundable* and ship from the United States.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please note that it can take up to 15 days from when the return is processed to appear on your bank statement.
Shipping
You will be responsible for paying for your own shipping costs for returning the candle.
Contact Us
If you have any questions on how to return your item to us, email us at IraDeWitt@yahoo.com. We endeavor to return all emails within 24 hours.
Exchanges
We are unable to automatically process an exchange. Please follow the return process and place a new order at your leisure.
* Shipments leaving the U.S. and entering a foreign country are subject to the taxes and duties as determined by customs in the destination country.