Orders are shipped via UPS or FedEx signature required delivery. For purchases greater than $150, we are unable to ship without signature required delivery.
International orders are shipped FedEx insured signature required delivery. Delivery windows vary by country but are commonly 2-3 days and generally not longer than 5 days (unless a box is stuck in customs). Please note any applicable duties imposed by the country we are shipping to are the responsibility of the customer. We are unable to calculate any duties which may be imposed and we do not collect duties at the time of sale.
RETURNS & EXCHANGES
All jewelry available for purchase through our online store has a 5-day return/exchange policy which starts from the date of delivery. Returns will be credited to the original form of payment upon receipt and approval of the item. Returns/exchanges will only be approved if the jewelry shows no signs of wear and is in its original packaging.
To request return or exchange, please email us at firstname.lastname@example.org
In your email, please include: your order number and reason for the request.
Someone from our team will contact within 1-2 business days.
Shipping costs including duties and taxes are not included for domestic and international returns or exchanges.
If you have a problem with your piece please contact us within 5 days of item delivery. Our number one priority is that you love your new jewelry. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing.
We are happy to repair items if they become damaged. If it has been less than one year since the date of purchase, we offer repairs at no cost for damage occurring during normal wear and usage. Note that we reserve the right to determine normal wear and usage. Repairs requested after one year since the date of purchase are offered for a cost. Please send us an email at email@example.com or call us between M-F 9am-5pm PST at +1 747-206-5393 to initiate a repair.